Privacy Policy

On Icy Ponds is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) & they govern the way in which personal information is collected, used, disclosed, stored, secured and disposed.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, phone number, addresses, email addresses, and body measurements for the purpose of creating your garment and being able to contact you.

We collect your Personal Information purely for the purpose of providing our services to you. Currently we don’t have a mailing list or a newsletter, we simply use your information to make your garment, or sell you a garment and contact you in relation to that service only.  When you place an order through the Site, we will maintain your Order & Sales Information for our records.

Your Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

We may ask that you provide a reference or a review which you can leave on the website if you want to for others to read, but this is completely up to your discretion, and it will not divulge any personal information. These reviews help potential new customers work out if our products and services are right for them.

Third Parties

When you visit the Site, or generally any web site, information is automatically collected about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. This is automatically-collected information known as “Device Information” collected by Google for Analytics purposes.

We use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your information here: https://www.google.com/intl/en/policies/privacy/

At On Icy Ponds, we use Squarespace to power website and our online store - you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy/ (see section 12).

We use PayPal and Stripe to take your payments for your orders. You can read more about how PayPal & Stripe uses your information here:

https://www.paypal.com/us/legalhub/privacy-full

https://stripe.com/au/privacy

We use Australia Post to facilitate delivery of your purchases. You can find Australia Post’s privacy policy here: https://auspost.com.au/privacy

Access to your Personal Information

If you wish to access your Personal Information that we have at On Icy Ponds, please contact us by email.

In order to protect your Personal Information we will require identification from you before releasing the requested information.

Policy Updates

This Policy may change from time to time and is available on our website.

Please contact us at:

onicyponds@gmail.com