Payments

On Icy Ponds has gateways for PayPal and Stripe on checkout - offering options for secure credit card, debit cards and digital wallets

No order will be sent until payment is received

Custom made orders may also be given the option of paying directly to a bank account on notification that their garment is ready

Shipping/Postage

We use Australia Post – express post with tracking, to send our costumes within Australia.

If you place your order before Midday (ACST), then they will be posted by 5pm that day from South Australia – anything ordered after that time, may be posted the following day.

Any orders placed on a Wednesday, will be posted on Thursday.

Any orders placed on a Saturday or Sunday will be posted Monday morning.

Your costumes are carefully boxed and placed inside an Australia Post satchel.  Tracking information will be sent to you and the parcel will require a signature.

If you need to send it back to us (see our Return & Refund policy), then you need to return it to me the same way, in the same condition and in the same box packaging.

Express Post generally delivers express post anywhere in Australia from South Australia within 3-4 days – often 2 days, but as you know – nothing is guaranteed so make sure you give yourself time so you’re happily surprised, and not disappointed.