Payments

On Icy Ponds offers sales directly via email. Please email onicyponds@gmail.com the name of the product you would like to purchase and we can send an invoice via Paypal for you to pay easily and securely

No order will be sent until payment is received

Shipping/Postage

We use Australia Post – express post with tracking, to send our costumes within Australia.

If you place your order before Midday (ACST), then they will be posted by 5pm that day from South Australia – anything ordered after that time, may be posted the following day.

Any orders placed on a Wednesday, will be posted on Thursday.

Any orders placed on a Saturday or Sunday will be posted Monday morning.

Your costumes are carefully boxed and placed inside an Australia Post satchel.  Tracking information will be sent to you and the parcel will require a signature.

If you need to send it back to us (see our Return & Refund policy), then you need to return it to me the same way, in the same condition and in the same box packaging.

Express Post generally delivers express post anywhere in Australia from South Australia within 3-4 days – often 2 days, but as you know – nothing is guaranteed so make sure you give yourself time so you’re happily surprised, and not disappointed.